North Bay veterinary services – delivered with courtesy and respect!

We want your visit to Cassells Animal Hospital to be the best veterinary experience you ever had! We are all animal lovers and we work hard to create a warm, inviting and comfortable environment for you and your pet.

When you first arrive to our hospital. You will be warmly greeted by one of our Client Service Representatives and asked to verify your name and pet’s name.

We love to give out treats therefore if your pet has not been asked to be fasted for their appointment and do not have allergies, we would love to share some of our yummy goodies with them. Please let us know if treats are not allowed with your pet.

If you are a new client and you have filled out your new client form online, we will have a printout ready with your information and ask that you confirm that everything is correct and then ask you to sign the document for our records.

When it’s time for your appointment, a Registered Technician or one of our Client Service Representatives will call you into an exam room.

Please note: we try our best to remain on time but sometimes an unforeseen circumstance may arise where we are running behind due to an emergency or a very sick patient with a very worried parent requiring a bit more tender loving care.

Your pet’s weight will be obtained every time they come in. The technician may ask you questions about your pet’s medical history, diet, current condition, and for more detail for the reason of your visit. They are gathering information for the doctor. The doctor will then be with you shortly after to examine your pet, ask you further questions and possibly recommend diagnostic tests or treatments if necessary.

This is a great time to ask your questions. Our veterinary team wants to make sure you’re completely comfortable with the information and recommendations we are providing.

We are so very excited to meet you and your furry companion. We love to see new faces and hear new stories. Call and book your appointment today and we’ll see you soon!